At IPD, we are pleased to get your order to you as quickly and as hassle-free as possible. After your order has been packed and shipped, we will send you a confirmation email containing tracking information. IPD ships everywhere exceptIsrael, Costa Rica, Panama, El Salvador, Nicaragua, Guatemala, Chile, Uruguay, Mexica, South Korea, Japan, and Taiwan. IPD can also ship to military APO/FPO addresses not in the countries states before. At check out, you will typically see the various shipping options offered with estimated delivery dates so you can pick the option that works best for you. Please note, that due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.
Orders placed after 2pm PTS will be packed the next day. Packages are not shipped out on the weekend, so orders placed Friday after 2pm- Sunday will be packed on Monday.
As always, delivery dates are subject to order cut-off times or carrier delays (due to weather, acts of god, etc…). Please be mindful of holidays as shipping carriers are closed on select days, and the volume of orders received increases and extends time in transit. Weather conditions may effect transit times as well.
Please note due to an automatic ordering system, order alterations will not be possible once the order is finalized and submitted.
Keeping track of your orders and seeing when they will arrive is easy.
As soon as your order has a confirmed tracking number, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you'll receive a shipping confirmation email with a tracking link for each package.
You can also quickly access tracking information for past orders in the Order History section in the “My Account” section. If you aren’t registered, click on the “Order Information” link in your confirmation email to track it.
*Please note carriers are experiencing unprecedented volume and your package may remain in "pre-shipment" status for up to 3-5 days. Rest assured, your package is moving within the carrier network and will be with you soon!
PACKAGE NOT DELIVERED
Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.
Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you. Packages can be a little sneaky sometimes so make sure to check anywhere it could possibly be!
If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us. IPD is not responsible for lost, stolen, or mis-delivered packages, but we are happy to get you dialed and sorted out so you can enjoy our products.
Also, please note that once the order is picked up by the carrier, IPD is not responsible if the customer put the wrong address. The customer must contact the carrier to change the address.
If you realize that you put in your address incorrectly, please email us at firstname.lastname@example.org and our team can change the address if the package has not been picked up by the carrier. If the carrier has already picked up your package, there is not much we can do and you will have to contact the carrier directly through their website or your provided tracking link.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can start by clicking this link. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question or is you are having issues with the link above. Please email us at email@example.com.
FINAL SALE: All purchases made outside of the US are FINAL SALE and are not eligible for return or exchange.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us at firstname.lastname@example.org immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
All orders placed outside the US are final sale and can not be returned or exchanged
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not accept exchanges at this time
IPD will only accept wetsuit returns if the suit is unworn and in original packaging. All tags and labels must still be attached. We have a right to refuse refund if we believe the suit has been worn.